National Express Coaches are the UK's largest scheduled national coach company selling coach tickets for coach travel in the UK.

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About National Express Coach

At a glance:-
-Britain's only scheduled coach network
-Reaches around 1000 destinations in England, Scotland and Wales by Coach
-Carries more than 16 million passengers each year
-Provides express Coach 'Shuttle' services between major centres of population in Britain

National Express is the largest scheduled coach service provider in Europe. In the UK the distinctive white National Express coaches operate to 1000 destinations and carry over 16 million customers a year. Eurolines coaches additionally operate to over 500 destinations within Europe and Ireland.

National Express coach services also serve the major UK airports with additional dedicated 'on-airport' coach and bus services operated by Airlinks who are based at Heathrow and Gatwick. Airlinks services include a Hotel Hoppa service, linking Heathrow and Gatwick hotels to the airport terminals. Other dedicated airport operations by Airlinks help to serve British Airports Authority (BAA) and the wider airline community at these increasingly busy locations.

National Express Group

National Express Ltd is part of a leading international transport provider, National Express Group (NEG), with over 45,000 employees. In addition to train and bus companies within the UK including Gatwick Express, Midland Mainline and Travel West Midlands, NEG’s overseas operations include student transportation and public transit in the USA & Canada and the management of Stewart International Airport near New York. In total National Express Group now carry more than 1 billion passengers a year.
Find out more about National Express Group.

A brief history of National Express

The distinctive white coaches of National Express are a familiar site on the UK roads, and they represent a proud heritage of public transport that now goes back well over a hundred years.

Horsedrawn stagecoaches were undoubtedly the forerunners of today’s long distance coach network, but it was not until after the first World War, and the introduction of motorbuses, that express coach services really came into their own. These were initially operated by independent companies with differing company names who later came together to form a loose network of nationwide services.

The formation of the National Bus Company (NBC) in 1968 brought many of these independent companies together and soon led to a more co-ordinated policy of express coach planning. This resulted in a 'National' branding of such services during 1972 and the introduction of a new and distinctive 'all white' livery for vehicles was quickly adopted. A new brand name of 'National Express' first appeared on publicity during 1974 and was then introduced onto vehicles during 1978.

The introduction of a new Transport Act during the early 80's meant that National Express faced strong competition on many of its most popular routes, especially on those to/from London. Totally without subsidy, and by introducing new services and lower fares the 'coach war' actually gave National Express a major publicity boost and its customer numbers quickly increased.

The de-regulation of the NBC led to a management buy-out of National Express and a new company called National Express Holdings Ltd was formed on 17 March 1988. Over the next few years the new company quickly began acquiring other bus and coach businesses in the UK and eventually grew to become the National Express Group (NEG) during 1991 which was then eventually floated on the London Stock Market in December 1992.

During the 1990's, and working within the NEG, National Express coaches continued to expand its business base with the acquisition of both European and UK coach services - especially those serving the UK airports. This growth in route development was also matched with the opening of the UK's first purpose-built coach stations at Liverpool, Leeds, Southampton.

As National Express entered a new Millennium it was clear that technology was going to play an increasingly important role. Over the past few years improvements to ticketing technology, booking procedures, call centre access and websites have all played an important part in providing even easier access for you.

On 03/03/03 National Express launched a new look to the business with the introduction of a new National Express logo and 'smile' that helps to reflect our new single business identity for our UK coaching operations. European services continue to operate within the Eurolines network and a new business called 'Airlinks' has been set up to look after 'on-airport' services at Heathrow and Gatwick.

With such an exciting history National Express is a business that is looking forward to the future with eager anticipation.

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What luggage can I carry on a National Express coach?

We ask that each passenger only brings a maximum of two medium sized suitcases weighing no more than 20kg each and one piece of hand luggage with them when travelling by coach. If you do carry more than this allowance we cannot guarantee that we will be able to accommodate the excess baggage. Space can often be of a premium and we cannot predict what luggage other passengers on the same journey may bring.

Is there anything I can't take with me?

Although there are many items you can carry on-board a coach, there are a few items that National Express do not allow to ensure the safety and comfort of other passengers and their luggage. Unfortunately we are unable to carry items that are perishable including meat, fish and other items that maybe fragile or have sharp or protruding edges.

A full list of items that are not allowed on board are detailed below:

We kindly request that you do not bring the following items within your luggage:
Any weapons

Any other items considered unsuitable for carriage by reason of their weight, size, shape or character.

Wheelchairs

We will accept lightweight manual wheelchairs for travel, subject to them being capable of being stowed in the luggage hold of the coach. We regret that we are unable to accept manual wheelchairs that are more than 20kgs in weight.

We are currently working with coach manufacturers and the DfT to provide coaches that are fully wheelchair accessible. For further information, please telephone our Disabled Persons' Travel Helpline on 0121 423 8479.

Animals and livestock

We accept assistance dogs on all of our services but we regret that no other animals can be carried.

Please note: all travel is subject to the National Express General Conditions of Carriage.

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National Express Service Updates

New stop for Southampton University
23 January 2006, 08:00:00
Students at Southampton University will be pleased to know that National Express coaches will now pick up and drop off at the Interchange in the centre of the Highfield campus. The new stop brings increased frequency - the 032 service will take students directly to London or Heathrow several times a day. And if you book online, you can travel to London from just £1 with a funfare!